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Shipping Policy

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We use DPD (a division of GeoPost UK Limited) to send all orders. Delivery is currently only offered within the UK & Ireland. 

We aim to deliver all orders in 1 to 3 working days of confirmation of payment of your order*.  

Please ensure you enter the correct address for shipping at checkout. If you need to make any changes to this please call us on 01614806204 or email info@benew.co.uk. 

 

*We aim to meet these delivery times but during busy periods deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions, may mean delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. BaByliss cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

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Return & Exchange Policy

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We accept returns of all items within 14 days of receipt. Unless faulty, items must be returned in an unused state with all original packaging. 

Return postage is free of charge using the Collect Plus service. To obtain your label please follow these instructions - 

1. Visit the account login page in the top right navigation of our website. 

  • If you are a guest user, please enter the order details under the "Check an Order" section.  

  • If you are a registered user, please go to the "orders" tab once logged in, and follow the online instructions. 

2. Complete the details requested, including your reason for return and submit. 

3. A link to Collect Plus will open which will alow you to generate a pre paid postage label. 

4. Package your return securely and take to your nearest Collect Plus drop off location. 

When sending your item back, please enclose your name, address, telephone number and proof of purchase. You can also post directly to:

Central House,

2-4 Wellington Grove, Stockport,

Cheshire,

SK2 6RH

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If you are returning a faulty item, please include a brief description of the fault identified.

For more information please see our Terms & Conditions. 

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