Question 1

Do I need to charge my IPL Hair Remover for 24 hours before the first use?

Accepted Answer

Please charge your device before the first use as they may not be fully charged upon arrival.

Question 2

I’ve lost my charger. How can I get a new one?

Accepted Answer

You can order a new charger on:

Question 3

I’ve lost my charger. How can I get a new one?

Accepted Answer

You can order a new charger on:

Question 4

How do I charge my IPL Hair Remover device?

Accepted Answer

Gently insert your USB cable or the cable of your charger into your device’s charging port. When the device is fully charged (after approximately 1 hour) the LED will emit a steady glow.

Question 5

My device does not work and/or charge. What should I do?

Accepted Answer

In order to find out where the problem lies, please run through the following actions:
Attempt to charge your device. If the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place. This is because the charger initially charges with a very low current to protect the battery. If the LED still does not respond after 5 minutes, please check that:

• The DC plug is firmly plugged into the DC socket.
• The main plug is firmly plugged into the wall socket.

If your  device has apparently completed charging but still does not work, ensure that the travel lock is not on. Hold down the + and – buttons simultaneously for 5 seconds to turn the travel lock off. The LED will light up to confirm unlocking.

Should all above actions fail, your product may be faulty. Please consult the Warranty and Returns page for full information on how to obtain a replacement.

Do I need to charge my IPL Hair Remover for 24 hours before the first use?

I’ve lost my charger. How can I get a new one?

I’ve lost my charger. How can I get a new one?

How do I charge my IPL Hair Remover device?

My device does not work and/or charge. What should I do?

Frequently Asked Questions